Website Sohonet
We are a young, entrepreneurial global expert in connectivity and data management services, focusing exclusively on the media and entertainment industry.
Role Description
Based in: Los Angeles, CA
Reporting to: VP Sales NA 5thKind
Who Are We?
We are a young, entrepreneurial global expert in connectivity and data management services, focusing exclusively on the media and entertainment industry. In short, we allow creatives to collaborate on content wherever they are in the world. We do this by providing an extensive range of SaaS/PaaS solutions backed up by unrivaled technical support which enables them to manage and transfer valuable and critical content quickly, securely and effectively. Our media network is the largest and most established private, high-performance network for the media industry connecting the leading studios, production and post-production facilities across the globe. We recently acquired 5thKind, a leading cloud-based video collaboration platform for the Film and TV production industry. Over the last decade, 5th Kind has helped thousands of creatives streamline their workflows with a cloud-based asset management and discovery platform that enables key stakeholders to securely collaborate at a global scale, across the entire content lifecycle.
The Role
As an Account Manager at Sohonet/5th Kind you will be the main point of contact with customers and act as their representative to ensure their needs and requirements are understood. The Account Manager will focus on continuously improving the customer experience in order that they see Sohonet/5thKind as a sustaining resource within their business. Your mission will be to continuously educate them, solve administrative issues, build deeper and wider relationships within the accounts, upsell additional services and ultimately, support the renewal of their contracts to retain and expand their monthly recurring revenue with 5thKind. Your role is both account management and “sales” which will require you to have the best customer management skills and love a challenge. You are passionate about engaging your customers and expanding their use of our products. You have impeccable relationship skills and can create win/win environments for all parties. And you are highly motivated, extremely organized, results-oriented and possess outstanding communication and negotiating skills.
If this is you, Sohonet is growing quickly, and we would love your help in taking care of our customers!
- Structure and sell profitable solutions to drive growth at the top and bottom lines for Sohonet/5thKind. Participate in regular team and 1-on-1 meetings to discuss advancing sales opportunities, removing blockers, deal structure and strategy.
- Contribute to a strong account management culture built around individual effort combined with teamwork, CRM and sales tool discipline, aggressively managing leads, “land and expand” account based management/selling and a continuous focus on achievement.
- Build, strengthen and expand relationships with assigned accounts that include leading studios, networks, production and post-production companies, VFX shops, digital agencies and other selected media companies.
- Schedule and complete at least 55 meetings per quarter with customers, productions and potential new clients.
- Attend industry events, network and be immersed in the media and entertainment scene with the objective of building sustainable relationships that will lead to business opportunities and closed business.
- Work with internal cross-functional teams to advocate for clients, resolve sales blockers and to share information about specific customers and the overall market.
- Maintain extensive knowledge of 5thKind’s products and services and how they serve our customer’s needs, including features, advantages, and benefits, and key examples of usage.
- Become a product expert to give demos to all types of clients.
- Own overall relationship with your customers, which includes increasing adoption, ensuring retention, and satisfaction.
- Manage multi-product onboarding of new clients.
- Work with clients to establish critical goals, or other KPI’s and aid them in achieving their goals.
- Ensure 5thKind is represented in a professional and positive manner; be an evangelist for Sohonet/5thKind.
- Meet or exceed quarterly sales bookings goals. Skills & Education
- University degree or equivalent
- Fluency in written and spoken English.
- 5+ years related experience in media services, media/content–centric SaaS/PaaS or network services selling into the media and entertainment industry.
- Good understanding of network concepts and technologies.
- The candidate is experienced in both inside-sales as well as face-to-face sales
- University degree or equivalent
- Fluency in written and spoken English.
- 5+ years related experience in media services, media/content–centric SaaS/PaaS or network services selling into the media and entertainment industry.
- Good understanding of network concepts and technologies.
- The candidate is experienced in both inside-sales as well as face-to-face sales of 2SaaS/PaaS platforms and services in the $5K – $100K ACV space. Excellent verbal and written communication skills, proven presentation/demonstration, and client interaction skills.
- Ability to work in a team environment as well as individually.
- Proficiency with Salesforce.com and associated sales systems is preferred.
- Ability to manage multiple opportunities and varying levels of complexity concurrently.
The Candidate
- Passion for solving media customer challenges with technology and services.
- Responsible, self-motivated, and professional.
- Hands-on approach to tackling tactical as well as strategic work.
- Proven ability to operate effectively – and with velocity – in a fast-paced, entrepreneurial startup environment in which cross-functional teamwork and initiative is a must.
- A high level of energy with the ability and desire to work on advancing opportunities during standard, as well as non-standard, working hours.
- Ability to travel as required by the business.
- Must be a citizen of the United States or eligible to work in the US
This position is remote but attached to Sohonet’s Marina del Rey office. It is expected that all Sales personnel will be in the office one day per week. On Wednesday we have a social lunch for all employees so that would be a good day to meet with your colleagues.
Why you want to work for Sohonet
Sohonet/5thKind is the global expert in connectivity, media services, cloud-based video collaboration and network security for the media and entertainment industry. We allow creatives to work on content wherever they are in the world by providing an extensive range of solutions which enable them to capture, transfer and store valuable and critical content quickly or to collaborate securely in real-time. And all of this is backed up by our unrivaled 24/7 technical support. The Sohonet Media Network is the largest and most-established private, high-performance network for the media industry and connects over 450 of the leading studios, production and post-production facilities around the world. Sohonet/5thKind enjoys strong partnerships within the broadcast and film industry, supporting organizations such as the BFC, The Production Guild, SIGGRAPH, HPA, SMPTE, The Digital Production Partnership, AMWA, UK Screen Association, StudioSysAdmins, MESA and MESA Europe, and The Visual Effects Society.
To apply for this job email your details to careers@sohonet.com.
