Operations Manager

This role will join our LA operation to become a key team member who will expand their knowledge and experience in a dynamic, friendly and supportive environment.

Who are Sohonet?

A young entrepreneurial global expert in connectivity and data management services; our Media Network is the largest and most established private, high-performance network for the media industry connecting the leading studios, production and post-production facilities across the globe.

Driven by a passion for what we do, each of us brings something unique to the team, and working together we deliver the phenomenal.

Sohonet has a record of promoting from within and developing talent, our continuing growth means that this role will join our LA operation to become a key team member who will expand their knowledge and experience in a dynamic, friendly and supportive environment.

Responsibilities

Process Improvement and Service Management

  • Directing the improvement of the U.S. operational procedures, systems, processes and policies of the organisation including but not limited to enhancing management reporting, information flow and management, business process and organisational planning
  • Preparing operations and procedures manuals to assist Sohonet’s management in operating more efficiently and effective
  • Creation and maintenance of Sohonet US Operations’ Standard Operating Procedures (SOP’s) to ensure consistent delivery and quality of service to Sohonet’s customers
  • Reviewing said processes on a regular basis and identifying modifications to systems and processes to ensure continuous improvement – particularly where customer issues have arisen, prioritising the revision of processes to identify the “hole” in the workflow
  • Maintaining close links with engineering and sales teams to ensure that appropriate processes are in place and resourcing is available to meet upcoming customer’ deliveries
  • Maintain the company’s Health and Safety policy for North America and arrange necessary training courses

Vendor Engagement and Procurement

  • Identify equipment vendors and agree on strategic pricing for larger projects
  • Provide equipment budget detail and delivery timescales to the PM to ensure the project is properly tracked
  • Confirm when supplier equipment or services have been received and direct finance to release payment under agreed terms
  • Reviewing project performance once the service is delivered, both from a delivery and budgetary position
  • Analysing Sohonet’s U.S. operational data and developing solutions or alternative methods of proceeding
  • Approval of Sales quotes when VP Operations unavailable to ensure deal margin is maintained and delivery of services realises expected level of profit for Sohonet
  • Advising VP Operations on market pricing for services ahead of procurement decisions to ensure maximum profit potentials are realised
  • Engage in strategic pricing initiatives when there is an opportunity to bulk order due to increased scale – maintaining a knowledge base of the level of units or services required to trigger such tipping points with key vendors

The Candidate

The individual who will succeed in this role will be proactive and dynamic, comfortable and capable of working on both written and verbal briefs. They will be adept at multitasking and able to track multiple projects – experience with project management processes and tools is preferred, but not essential. This person will be optimistic and able to carry their daily workload with a positive disposition.

Candidate Traits

Candidate backgrounds vary, but the following traits will ensure you are successful at Sohonet

  • Excellent customer relationship skills
  • Effective organisation and time management skills
  • Great attention to detail
  • Hold themselves and others accountable for results

Requirements:

  • Aptitude in decision-making and working with numbers
  • Some experience in collecting and analyzing data
  • Experience of managing spreadsheets
  • Minimum 5-years relevant working experience
  • Track record of procuring goods or services

Apply Online

To apply for this position, please visit our website at https://www.sohonet.com/jobs/ and complete the easy-to-use on-line application process in this section of our website. Sohonet is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate on any basis and recognise all applicable legally protected characteristics

To apply for this job email your details to careers@sohonet.com.

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