This morning (12. September, 2016), a fire was detected in our offices in Soho Street, London. The fire brigade are currently on-site to determine the cause.
The fire and resulting smoke and water damage have not resulted in any personal injury. Additionally, only a small number of customers with services in 5 Soho Street have been affected.
Our business continuity plan has ensured that all customer-facing and internal business systems are fully redundant, which has enabled us to continue serving our customers without a significant challenge, other than the physical damage to our office space. We expect to remedy this within a few weeks.
We have shifted our operations centre temporarily to another of our UK offices and 24/7 global support coverage has been maintained from this location and our other global support centres.
We will update the website once we have further information but if you have any concerns please contact +44 (0) 20 7292 6909 or [email protected].