Support

As a true provider of on-demand Network-as-a-Service (NaaS) and Software-as-a-Service (SaaS), it is a key priority that we offer all of our customers top-tier global support 24/7/365.

We’ve got your back. Contact us any time.

Typically, support cases called in via phone are addressed more promptly than those submitted via email.

UK & Europe
North America
Asia-Pacific

UK & Europe: 24/7 Support

+44 20 7292 6909
support@sohonet.com

Pinewood Iver Heath & Shepperton Studios: On-Site Support

+44 20 7292 6910
studiosupport@sohonet.com

North America: 24/7 Support

+1 310 449 8610
support@sohonet.com

Lantana: On-Site Support

+1 310 315 4883
lantana@sohonet.com

Pinewood Atlanta: On-Site Support

+1 310 449 8610
studiosupport@sohonet.com

Why our Support rocks

Available Round-the-Clock

24 hours a day, 365 days a year.

We provide global on-demand coverage across all timezones.

Full Support

We provide comprehensive support for all of our services: network, connected cloud services and managed security.

We Know the Media Business

While support technicians for other networking and cloud services might not deeply understand the way your profession or industry works, we are intimately familiar with and purposefully focused on the needs of Media & Entertainment companies.

(Heck, we may even have a field office in your backyard!)